What Is Employment Hero?
Employment Hero is an all-in-one platform that simplifies talent acquisition and workforce management. While it offers strong tools for managing remote and global teams, its features go beyond international hiring. This provider supports the full employee lifecycle, including recruitment, onboarding, payroll, time tracking, performance management, and employee self-service. Employment Hero helps businesses streamline HR processes while adding value for both employers and employees.
Guided by the challenges of poor workforce management, Ben Thompson and Dave Tong founded Employment Hero in 2014. The company is headquartered in Sydney, Australia, and also operates in New Zealand, the United Kingdom, Malaysia, and Singapore. Along with this, it provides EOR services in 150 countries.
In 2021, the company raised $140 million, bringing the Employment Hero valuation to $800 million, marking a significant 113% year-over-year growth.
Top Facts: Employment Hero
Founded in:
2014
Headquarter:
Sydney, Australia
Revenue:
$800M
# of employees:
Not disclosed
Served in:
150 countries
Integrations:
80+
Supported payment methods:
2
EOR pricing:
Custom
Mobile app
24/7 support
Free trial
Consulting/ integration services
Overview of Key Insights about Employment Hero
Employment Hero EOR is dedicated to simplifying recruitment and enhancing its value for everyone. They believe in a future of work that is global, diverse, and purpose-driven. Their mission is to empower businesses of all sizes in Australia and beyond with innovative HR and employment management solutions, allowing companies to focus on their people.
Employment Hero values emphasize authenticity, curiosity, and collaboration, fostering an environment where employees can be their true selves, ask questions, and grow personally and professionally.
Positioning itself as a remote-first tech company, it has implemented work-from-anywhere policies, which allow the Employment Hero team to work remotely across 15+ countries. This approach reflects the company’s commitment to adapting to modern work trends and supporting employees’ diverse needs.
Employment Hero Services Analysis Based on Success Stories
We analyzed Employment Hero case studies to explore how the platform’s services work and examples of results they brought to their clients.
Core Features of Employment Hero
Applicants Tracking
Payroll Management
Employee Management
Employee Reviews
Compliance Reporting
SmartMatch
Employment Hero EOR services for global teams
Employment Hero Global Teams service functions as an Employer of Record (EOR), enabling businesses to hire employees internationally without establishing a legal entity in each country. This service manages compliance, payroll, and benefits administration for global team members, simplifying international expansion and ensuring adherence to local employment laws.
Examples:
- Vikings Group saves around $25K yearly thanks to the HR platform.
- Eden Brew used the Global Teams service to navigate the complexities of legal requirements and employ specialists without an established entity in a different region.
- Employment Hero provided Elabor8 with information about the global talent market, necessary to make data-driven decisions.
HR software & employee benefits
The Employment Hero app allows organizations to handle various HR processes, such as hiring, onboarding, engagement, and performance review, eliminating the need to keep paper documentation.
The tool consolidates all work, provides shared visibility, and facilitates AI-powered automation. This helps improve collaboration, manage performance, onboard new hires, provide the necessary documentation, track vacations and holidays, and more.
Examples:
- Gilpin Hotel and Lake House used Employment Hero to streamline HR tasks. In particular, it helped empower managers to track and approve 150+ employee timesheets, reducing their dependence on the core team.
- Longton Legal needed to manage seven entities while ensuring legal compliance. The Employment Hero HR solution provided the necessary structure to manage employees working under different awards and visa requirements.
Payroll software
The Employment Hero payroll platform automates complex payroll calculations, ensuring compliance with local regulations. It maintains accurate and timely payments, automating the process even for employees with specific rewards. The payroll functionality integrates seamlessly with HR Employment Hero functions, reducing administrative tasks and minimizing errors. Recent solution advancements aim to develop a fully automated payroll system, further enhancing efficiency.
Examples:
- Laucke Mills reduced the payroll processing time by 50% thanks to Employment Hero payroll support.
- For Holmes Family Dental, payroll processing takes just about 20 minutes, thanks to Employment Hero’s payroll software and timesheets feature.
SmartMatch
Employment Hero provides an AI-powered tool for real-time job market insights. It helps connect jobseekers with employers based on location, pay, experience, benefits, interest levels, etc. This tool also offers effective salary benchmarking to ensure competitive compensation packages. SmartMatch leverages data from over 2 million employees, 300,000 businesses, and 1000 industries.
Example:
- Thanks to SmartMatch and job board integrations, Sitruna, a full-service Amazon consulting agency, received four times more candidate applications. Previously, the number was 10–20 applications in a fortnight, and after they started using Employment Hero, this figure came closer to 100.
Employee learning management system
Employment Hero’s LMS for staff promotes continuous learning and development within organizations. It offers various courses, enabling employees to choose their learning paths and fostering a culture of active learning. Users can track progress, self-assess acquired knowledge, and customize their learning pathways to align with organizational goals.
Example:
- Vikings Group uses the LMS along with the Company Values and Learning System to strengthen its corporate culture.
Employment Hero Review Based on 4Ps Evaluation
We review Employment Hero not just by analyzing user experience and exploring features and case studies. We also use our methodology for EOR provider evaluation to provide a comprehensive assessment of such categories as performance, platform experience, global presence, and pricing. Explore the vendor’s results below.
Employment Hero
4Ps Evaluation
Category
Evaluation Label
Performance
Comprehensive
Presence
New Markets Opener
Pricing
Transparent
Platform Experience
Modern
Final Verdict
Key Markets Partner
Employment Hero Performance
Evaluation label: Comprehensive
Employment Hero provides various HR services, including payroll management, onboarding and offboarding, benefits administration, recruitment, and performance monitoring. The platform’s cloud-based tools facilitate efficient management of these functions, promoting a digital HR environment.
Additionally, Employment Hero offers EOR services, enabling organizations to legally hire employees in countries where they do not have registered business entities. This includes managing HR needs over the long term, and ensuring compliance with local labor and tax laws.
Employment Hero
Performance
Top Differentiators
- Comprehensive HR service offerings.
- Cloud-based platform promoting paperless management.
- EOR services for global hiring and compliance.
User Concerns
- Users note that some features, like performance reviews, lack flexibility.
- Some users reported that the variety of reports could be extended.
Employment Hero Presence
Evaluation label: New Markets Opener
The Employment Hero Global Teams Requests service operates in 150 countries, providing extensive coverage for businesses that manage their workforce worldwide. Previously, the company serviced 90 countries but made a significant jump in 2024.
Employment Hero Presence
Top Differentiators
- Direct operations in multiple key markets.
- EOR services facilitating global hiring in 150 countries.
User Concerns
- Users haven’t reported any issues with the platform’s coverage.
Employment Hero Pricing
Evaluation label: Transparent
Employment Hero offers several pricing packages that vary based on the features and services available. They are subscription-based, with monthly and annual billing options. The platform offers a free trial and demos to help potential customers assess the software before committing. Employment Hero costs may increase if a business extends the plan with add-on functional modules.
Employment Hero Pricing
Top Differentiators
- Free trial.
- Three straightforward pricing options.
- Additional modules for enhancing employee performance.
User Concerns
- Some small features come at an additional cost.
Employment Hero Platform Experience
Evaluation label: Modern
The platform offers a user-friendly interface that simplifies task management. Features such as pulse checks, reward and recognition, and learning and development opportunities enhance employee engagement. However, a few users have reported that some features aren’t as intuitive as they would prefer. Despite these minor drawbacks, Employment Hero provides an effortless experience for most users.
Employment Hero
Platform Experience
Top Differentiators
- Intuitive design.
- Comprehensive employee engagement features.
- Friendly customer support.
Considerations
- Users say that the platform sometimes works slower than usual.
- Some users note that the chatbot may cause delays in communication.
Employment Hero provides comprehensive HR solutions, including EOR services, with a user-friendly platform that enhances employee engagement. It is a strong option for businesses seeking to streamline HR processes and ensure compliance in key markets.
Employment Hero Reviews by Real-Life Users
Here, we explore Employment Hero reviews to find out what Employment Hero benefits and concerns the users commonly highlight.
Employment Hero User Reviews and Ratings
Total reviews: over 1000
Most Commonly Mentioned Pros:
- Comprehensive features
- Helpful customer support
- User-friendly functionality
- Helpful integrations and automation
Most Commonly Mentioned Cons:
- Delays in support responses
- Reporting limitations
- Technical difficulties
- High frequency of updates
All ratings from the listed platforms mentioned above reflect the data available at the time of writing this post – February 2025. Ratings may change over time as new reviews are added. Additionally, pros and cons are listed according to the source.
Employment Hero Positive Feedback
Full cycle employee management
“Employment Hero is solving the need to have multiple platforms to manage the employee lifecycle, documentation and training etc.”
Helpful Employment Hero customer service
“I found it really handy to be able to speak to someone on this service as a quick fix. Especially in the middle of a busy day!”
Convenient leave management
“Submitting annual leaves to the company I work in through this software is a breeze. Keeping a track of the amount of Leaves I have is very convenient. Additionally I like how it is able to detect which days are considered leave and not.”
Employment Hero Considerations Reported by Users
Employment Hero support delays
“Scheduling a Zoom call for just one question can take a week, and when you finally get the call, the representative rushes through the system as if you’re already familiar with it.”
Steep learning curve for template customization
“Creating various contract templates can be a bit tricky initially, as setting up different types of contracts requires some time and effort to learn. However, once you get the hang of it, the process becomes quite straightforward.”
Lack of reporting options
“Certain reports are not available – for example – no reports produced the number of hours worked by each department per pay run – contacted Live Chat and they did not have a fix, which means I had to calculate these manually.”
Key Employment Hero Features Overview
Onboarding
Employment Hero onboarding facilitates a digitalized transition period for new hires thanks to automated policy acknowledgments, customizable onboarding checklists, and other functionality.
The platform includes welcome packs and personalized onboarding journeys that businesses can customize the onboarding process based on various steps and requirements for specific roles and departments. This provides an easy step-by-step process to introduce employees to the company culture.
New hires can complete and submit the necessary paperwork online and sign contracts with an electronic signature. This helps avoid wasting time on paper correspondence and ensures compliance with company policies.
Performance Reviews
The platform includes tools for conducting performance reviews, allowing managers to set objectives, provide feedback, and track employee progress. They can customize performance review templates based on a worker’s competencies and key performance metrics.
The platform facilitates ongoing feedback between managers and staff through regular check-ins and discussions. Managers can also gather feedback from peers, supervisors, direct reports, and other sources to provide a 360 view of a worker’s performance.
Employees can use the platform to set individual goals based on the company’s objectives and then monitor their progress. This facilitates accountability and transparency in OKRs. This structured approach ensures regular performance evaluations and supports employee development.
Timesheets Management
Employment Hero provides built-in timesheet functionality, where employees can log their working hours, including start and end times, breaks, and overtime. Managers can review and approve timesheets, ensuring accurate payroll processing and compliance with labor regulations. Timesheets integrate with the payroll system, so payment calculation is automated.
The platform provides detailed reports on employee hours to help with resource planning and identifying workforce management trends.
Applicant Tracking System (ATS)
The Employment Hero recruitment platform’s ATS streamlines the recruitment process by managing job postings, applications, and candidate communications in one place. This system enhances the efficiency of hiring workflows and improves the candidate experience.
ATS enables the creation and distribution of job listings across various job boards and social media platforms. Businesses can customize recruitment pipelines and track and manage candidates through different stages of the hiring process.
Hiring managers and HR can share feedback, notes, and candidate evaluations through the platform. The tool also automates tasks such as sending interview invitations and reminders. Employment Hero integrations with other HR functions, like onboarding and performance management, improve and streamline all operations with a holistic approach to workforce management.
Objectives and Key Results (OKRs)
OKRs enable organizations to set, track, and manage team goals. The feature promotes alignment across teams and departments by allowing everyone to see how individual and team objectives contribute to the overall company goals.
Teams can set group objectives aligning with company-wide goals and monitor the progress. When users post updates with the goal status updates, the whole team will see it. This encourages accountability.
Users can also create visual reports to easily assess the progress of objectives and key results, making it easier to understand where efforts should be concentrated.
Leave Management
The platform offers a centralized system for tracking various types of leave, such as annual leave, sick leave, and parental leave. It simplifies leave management, so employees can request time off and view their current leave balances, ensuring transparency. Managers can approve or decline requests within the system, and generate reports on leave trends and usage. This functionality integrates with payroll for accurate leave accruals.
Employment Hero Work App
Employment Hero offers a mobile application called Employment Hero Work, available for both iOS and Android devices. This app integrates various features such as work administration, career opportunities, flexible pay, and Employment Hero employee benefits into a single platform. Users can manage tasks like viewing timesheets, accessing payslips, submitting leave requests, and exploring career development tools directly from their mobile devices.
Employment Hero Pricing Plans
*Note that the pricing reflects available data from Employment Hero website at the time of writing this post – February 2025.
Employment Hero offers three pricing plans — Lite, Plus, and Unlimited — that differ in functionality. The Unlimited subscription includes all features while other options may lack some capabilities like Employment Hero expenses management. That said, the Lite option covers most core HR needs, such as contract templates, time off management, recruitment process management, reporting, etc.
The Employment Hero cost and functionality per subscription bundle may also differ depending on your region. For example, promotional offers may apply to one country only. As for the feature set, the Lite plan for Australian users offers three free SmartMatch placements and five – for users in the United Kingdom.
In addition to any plan, businesses can also opt for add-ons. These include the Learning Bundle, Employee Assistance Program, HR Advisory, and other modules.
Employment Hero offers a free trial, so you can test the functionality before deciding on the specific plan and add-ons.
Employment Hero Implementation Process
Here is a step-by-step guide on how to set up and start working with the platform.
Employment Hero Setup Process
How it looks for an employer
- Provide company details to complete the registration process.
- Access the employer dashboard.
- Add employees or use ATS to hire new workers.
- Use the onboarding feature to send digital contracts, policy documents, and induction materials to new hires.
- Set up payroll by configuring pay schedules, tax settings, etc.
- Set objectives and key results (OKRs) to align employee goals with company objectives.
- Generate reports on various HR metrics, including turnover rates and leave balances.
How it looks for an employee
- Receive an invitation email from an employer and create a profile.
- Log in to access the employee dashboard.
- Complete assigned onboarding tasks.
- Enter working hours into the timesheet module for manager approval.
- Participate in performance reviews by providing self-assessments and feedback.
- Submit leave applications through the platform, specifying the type of leave and dates.
- Engage with available training modules and courses to support professional growth.
Final Thoughts on Employment Hero Human Resources Platform
With its EOR services, payroll automation, SmartMatch AI, employee learning, and other tools, Employment Hero hiring and employee management software helps companies streamline operations, ensure compliance, and support global hiring without the complexities of establishing legal entities.
While users appreciate its robust features, automation, and integrations, some have noted challenges such as occasional support delays and reporting limitations. However, with continuous innovation – such as AI-driven enhancements and an expanding suite of HR tools – Employment Hero remains a strong choice for businesses seeking a robust solution for talent management.
FAQs About Employment Hero
What sets Employment Hero apart from other HR platforms?
Employment Hero offers a scalable, tech-driven approach to modern workforce management for organizations looking to improve their HR processes, reduce administrative burdens, and enhance employee engagement. It operates in Australia, New Zealand, the United Kingdom, Malaysia, and Singapore, however, it allows businesses to manage employees worldwide.
Does Employment Hero support businesses with remote or hybrid workforces?
Yes, Employment Hero supports businesses with remote or hybrid workforces. The platform offers features like cloud-based HR management, payroll processing, and employee self-service tools that are particularly beneficial for teams that are not all in one location. It also provides functionalities such as remote onboarding, performance management, and communication tools, which help facilitate effective management and engagement of remote employees.
What industries does Employment Hero cater to most effectively?
While Employment Hero serves a broad range of industries, it is particularly beneficial for small to medium-sized businesses seeking streamlined HR and payroll solutions. The platform’s flexibility and comprehensive features make it adaptable to various sectors, enhancing its effectiveness across different business types.
How does Employment Hero support onboarding for new hires?
The platform simplifies onboarding by coordinating recruitment, issuing contracts, and managing compliance documents for new staff. It offers customizable onboarding checklists to assist in managing policies, procedures, and mandatory training, ensuring a smooth transition for new employees.
How does Employment Hero assist businesses in staying updated with tax and compliance changes?
Employment Hero regularly updates the software to reflect changes in tax laws, workplace regulations, and compliance requirements. Users can also access a resource center with articles and guides on compliance. Moreover, users can consult on any changes directly to the platform’s experts.
How does Employment Hero handle multi-language support for global teams?
The platform provides localized user interfaces in the languages of the countries it covers. Employers can customize communication templates, such as onboarding materials and policy documents, to be available in various languages. Some resources are also available in multiple languages.
Is Employment Hero legit?
Employment Hero is a legitimate and reputable platform, serving over 200,000 businesses and managing over a million employees. It has received multiple industry awards and is recognized for its comprehensive HR solutions.
Employment Hero Alternatives
Consider scheduling a consultation to discover the services featured in this Employment Hero review and determine how they can help drive your business growth.
Yaryna is our lead writer with over 8 years of experience in crafting clear, compelling, and insightful content. Specializing in global employment and EOR solutions, she simplifies complex concepts to help businesses expand their remote teams with confidence. With a strong background working alongside diverse product and software teams, Yaryna brings a tech-savvy perspective to her writing, delivering both in-depth analysis and valuable insights.
